Operations Systems Manager

Manages operational systems, processes, controls, and reporting designed to enhance operational performance and systems integrity for multiple sites, accounts, networks, and/or large sites with complex systems requirements. Defines requirements for enhancements to systems and processes that will enhance user functionality and overall efficiency. Liaisons with Information Functional IT on IT initiatives for assigned area of responsibility. Serves as site systems liaison between operating divisions, vendors, customers, and internal departments to achieve operational objectives. Manages synchronization between external customers' processes and internal Company processes to ensure data integrity between the systems. - Manages systems integrity for assigned area of responsibility (multi-site, account, networks, etc.). - Configures setup for assigned site(s). Serves as first level technical support for site database operations, such as Warehouse Management Systems (WMS), Freight Management Systems (FMS), Labor Management Systems (LMS), etc. Ensures operational systems integrity, including setup and control processes. Maintains "super user" status to facilitate systems proficiency. - Partners with Operations staff to review operating procedures and maximize system efficiencies, using system data to create operational plans. Provides regular communication regarding operational issues, process flows, customer requirements, account specific issues, etc. Includes analysis, insight, and recommendations. Troubleshoots systemic issues and provides recommendations to resolve deficiencies. Develops and proposes enhancements designed to achieve increased service performance or decreased operating expenses. - Manages partnership with both customer and internal Information Technology to resolve technical issues within assigned area of responsibility. Ensures issues are identified, addressed, and resolved in a timely manner. Defines requirements for layout and design of site databases. Investigates and recommends new technologies and information systems appropriate for use within assigned area. May work with Functional IT to obtain costs and develops business cases for system enhancements. Serves as liason to operational processes during systems implementations. - Develops standard operating procedures related to systems usage and associated training. Trains site staff on the use of systems and tools to ensure compliance with standard operating procedures and improve productivity. Supports start-ups and ongoing activities. Conducts ongoing audits. - Coordinates interfaces with Customer to analyze inventory variance and adjustments. Interfaces with customers to identify and resolve systems issues and maximize productivity. - Conducts feasibility analyses on processes and equipment; calculates cost/benefit and business impact and proposes solutions. Works with Functional IT to define requirements and identify new technologies and information systems. Develops and presents business cases to Customer and Company Leadership teams. - Typically supports other site technology in assigned area, including servers, backup systems, phone systems, PCs/hardware, network devices (wiring and switches), and network connectivity. Handles troubleshooting and related maintenance service and support SLA escalation. - Performs other duties as assigned.

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